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Looking for my next
opportunity
to make an impact.
Designing human-led transformation .
Leading design, innovation and change teams.
Delivering solutions that are desirable, feasible & viable.

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This is me

I'm a Transformer. 

Who I am. My values in work & life are optimism, curiosity, humour, teamwork and love of learning.
I take a human-led approach to innovation, design and change. I look deep to understand client, employee and customer needs to identify opportunities for change and meaningful impact. I help reimagine ways of working and deliver new experiences for internal and external customers - consumers, employees, & stakeholders.
What I do. My work has been driven through collaborative, co-design ways of working with individuals, groups, and project delivery teams. I have led teams with skills across the design continuum, including strategic, CX/EX, service, user experience and user interface design. I work across multi-disciplinary teams including project managers, business analysts, solution architects, data scientists and change specialists. Together we design & deliver a desired future state experience.
When design thinking is applied to strategy and transformation, the success rate for innovation dramatically improves. By putting people’s needs at the core of what organsiations do, we can deliver sustainable and ethical business transformation. 

Strategic Design  Design Research
Change Management 

 Service Design Strategy, Design & Innovation Consulting Design Thinking & Innovation Capability Uplift    Human-led Digital Transformation 

I advise companies
on how to take a human-led approach to innovation, transformation and change.

 As a Consultant, I take a human-led approach to innovation, design and change. I look deep to understand client, employee and customer needs to identify opportunities for change and meaningful impact. I help them reimagine ways of working and deliver new experiences for their internal and external customers.

I lead teams made up of:

  • Strategic designers

  • CX/EX designers and analysts

  • Service designers

  • User Experience (UX)  designers

  • User Interface (UI) designers

  • Change Specialists

Together we can:

Solve complex problems 

  • Discover and define opportunities in a market.

  • Find and remove waste in processes.

  • Bring clarity from chaos and prioritise value. 

  • Reduce the risk of building the wrong thing, for the wrong market, at the wrong time. 

Deliver tailored solutions 

  • Understand customers and employees beyond the data point. 

  • Discover their problems, design solutions, co-create and test iteratively. 

Uncover the possible

  • Challenge the current horizon of possibility. 

  • Explore and expand on opportunities that emerge. 

  • Go beyond the traditional limits of ‘Discovery’ toward unknown-unknowns.
     


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Clients &

Collaborations

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